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Complaint handling policy

Our Complaint Handling Policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

The key objectives of our complaint management system are intended to: 

  • enable us to respond to issues raised by people making complaints in a timely and cost-effective way
  • boost public confidence in our administrative process, and
  • provide information that can be used by us to deliver quality improvements in our services, staff and complaint handling. 
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